TurboLaw Updates and Support Policy
We offer free support as follows: Within the program, by pressing the [F1] key or by selecting “On-Line Help” on the TurboLaw Navigator; or by calling (800) 51-TURBO ext. 3. This support is available to anyone at any time with the exception of standard business hours for use of our (800) number. We also strongly recommend that all users take the TurboLaw Tutorial and read the User Manual included in TurboLaw, which can be accessed through the TurboLaw Navigator or the Help menu.
Since your firm first purchased TurboLaw Document Software, all upgrades, program and document updates, telephone, Internet and email support were included in the purchase price for one year from the date of your purchase. As we released new upgrades/features/versions/documents during that time, you were entitled to receive them at no additional charge by downloading them directly from our update website. A CD-ROM of the latest version is also available upon request for a small shipping and handling fee.
After the first year, you must renew your Updates and Support annually in order to continue to receive updates and to obtain TurboLaw technical support. This is an annual subscription-based upgrade and support service. As long as your firm’s subscription is current, you are entitled to receive all the latest developments, features and documents from TurboLaw Document Software – you will never have to purchase a new version.
If you have canceled your Updates and Support Subscription and then contact us for technical support, you will first need to bring your entire subscription account current for all unpaid intervening months and/or years thereof, which will then commence that day for the next year.
Exactly what is covered by our support?*
- Any problems you have installing, upgrading or registering TurboLaw Document Software.
- Any technical problems you encounter within TurboLaw Document Software (i.e., why a particular file won’t open, help resolving an error message, or short questions regarding use of the software).
- Advice regarding setting up TurboLaw Document Software in a networked environment.
What is NOT covered by our support?
- Advice on using or setting up third-party products such as Microsoft Windows, Microsoft Outlook and Microsoft Office.
- Any programming advice (e.g., adding new features and reports to TurboLaw Document Software using another programming language).
- Networking, security or hardware issues (i.e., if your computer is having trouble printing, logging into your network, or trouble scanning images).
- Recovery of lost data due to data file corruption. To avoid this problem we strongly recommend that you back up your data files on a regular basis.
Installation and training service
Installation and training service is available for TurboLaw Document Software and is a valuable way to make certain that your office staff has sufficient knowledge and skills to make full use the software. TurboLaw Phone Support is not intended to provide complete training on the use of the software.
*THIS SOFTWARE IS PROVIDED “AS IS,” AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROMETHEAN SOFTWARE CORPORATION DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST INFRINGEMENT, WITH REGARD TO THE SOFTWARE. THE ENTIRE RISK RELATED TO THE QUALITY AND PERFORMANCE OF THE PROGRAMS IS ON THE CUSTOMER. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION. In the event Promethean Software Corporation fails to remedy material defects in the Software, Customer’s exclusive remedy shall be, at Promethean Software Corporation’s option, either (a) to receive a refund not to exceed the license fee paid hereunder for the current term of the Agreement, or (b) shall be to correct the Software at Promethean Software Corporation’s sole expense.