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Error message at startup: "TurboLaw was unable to open the database located at [location]."
Details:
When starting TurboLaw, an error message may appear which says:
TurboLaw was unable to open the database located at:
[file location]
This may be due to a disconnected network drive.If you are using TurboLaw's network auto-configure feature, click the 'File' menu and choose 'Auto-Configure Now' to try auto-configuring again. If this does not work, contact your network administrator or TurboLaw technical support.
After clicking "OK" to this message, TurboLaw will appear, but without the Navigator.
Resolution:
This problem is caused by a disconnected network drive. Network drives can become temporarily disconnected due to network problems or rebooting computers. The network drive will appear with a red "x" on its icon when viewed in the My Computer window or Windows Explorer. To re-establish the network connection, it is necessary only to double-click the affected network drive. Windows will attempt to re-connect automatically, and if the shared folder in question is online, Windows will succeed in the re-connection, and the red "x" will be removed. Once this is done, re-starting TurboLaw will resolve the problem.
This problem may also be caused by a damaged or corrupted database file. The TurboLaw database file is typically called "turbolaw.mdb", and is a Microsoft Access Database. If you have Microsoft Access 2000 or later, you can open this file and Access will usually be able to repair the file. If you do not have Access 2000, you can contact TurboLaw technical support at 1-800-518-8726 x3 to arrange to have your database repaired. Please note that some types of database damage cannot be repaired. It is highly recommended that you backup your database regularly, so that in the event of non-repairable damage to the database, you can restore a backed up copy of the database.
In extreme cases of database damage, there are commercial repair services that may be able to restore a badly damaged database. It is the responsibility of the customer to locate these services and arrange for repair of the database.
Article number: TL00204
Product: TurboLaw Document Software
Applies to version: 2.24
Article added on: 07-12-2004